Huettl

Refund Policy

Effective Date: 2026-04-05 Last Updated: 2026-10-31

1. Overview

This Refund Policy describes when and how we issue refunds for subscriptions and one-time charges for the Huettl Service, operated by Huettl AI, Inc. By subscribing, you agree to this Policy as part of our Terms of Service.

2. All Sales Are Final

Subscription fees are non-refundable, except as expressly stated in this Policy or as required by law.

We do not offer prorated refunds for:

  • Partial billing periods
  • Unused time after cancellation
  • Features you chose not to use
  • Changes in your business needs or circumstances
  • Dissatisfaction with AI output, which is a draft you review and control

Every plan starts with a 7-day free trial; your card is charged on day 8 unless you cancel before then. One free trial per person. Plans are Starter ($49 per month), Pro ($149 per month) and Unlimited ($299 per month), billed automatically each month until you cancel. When you upgrade during a billing period, you are charged the prorated difference for the rest of that period right away; a downgrade takes effect at your next billing date. A Starter or Pro plan's monthly usage does not roll over, and usage beyond the plan's limit is not billed: Huettl pauses until your next billing date or an upgrade.

3. Cancellation

You may cancel your subscription at any time from your account settings. When you cancel:

  • Your subscription will not renew at the end of the current billing period
  • You will retain full access to the Service through the end of the current billing period
  • No refund will be issued for the remainder of the current period

4. Exceptions — When Refunds May Be Issued

We may issue a refund at our sole discretion in the following limited circumstances:

4.1 Billing Errors

If you were charged in error (duplicate charge, incorrect amount, or a subscription charge after valid cancellation), contact us within 30 days of the charge and we will promptly refund the incorrect amount.

4.2 Extended Service Outage

If the Service experiences a significant outage materially affecting your ability to use it for more than 48 consecutive hours due to our fault, you may request a prorated credit for the affected time.

4.3 Required by Law

Where applicable law requires a refund or cooling-off period, we comply with that law.

5. How to Request a Refund

To request a refund under one of the exceptions above, email [email protected] with:

  • The email address on your account
  • The date and amount of the charge
  • A brief description of the issue

We will respond within 7 business days. Approved refunds are processed to the original payment method within 10 business days.

6. Chargebacks

Before initiating a chargeback with your bank or card issuer, please contact us at [email protected] so we can attempt to resolve the issue directly. Unauthorized chargebacks may result in immediate account suspension or termination.

7. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be communicated via email or an in-app notice.

8. Contact

Huettl AI, Inc. Email: [email protected] Website: https://huettl.ai